Frequently Asked Questions

1) WHEN WILL MY ORDER SHIP?

DISCOUNT PET SUPPLIES STORE SHIP OUT MOST ORDERS IN 1-2 BUSINESS DAYS.OCASSSIONALLY WE OR SUPPLIERS MAY BE OUT OF A CERTAIN PET PRODUCT.IF THIS SHOULD HAPPEN OUR CUSTOMER SERVICE DEPARTMENT WILL CONTACT YOU WITH AN ESTIMATED SHIPPING DATE.DISCOUNT PET SUPPLIES STORE SHIPS OUT OVER 90 PERCENT OF THE ORDERS RECEIVED WITHIN 48 HOURS.

2) WHAT HAPPENS IF MY PACKAGE IS LOST OR DAMAGED?

IF YOUR ITEM IS LOST OR DAMAGED DISCOUNT PET SUPPLIES WILL SHIP OUT A REPLACEMENT WITH 5 DAYS AFTER A DAMAGE OR LOST PACKAGE CLAIM HAS BEEN FILED WITH CARRIER.

3) WHAT METHODS ARE USED TO SHIP MY ORDER?

DISCOUNT PET SUPPLIES STORE SHIPS BY U.S.POST OFFICE,UPS,AND FEDEX.

4) DO YOU SHIP TO OTHER COUNTRIES?

DISCOUNT PET SUPPLIES STORE IS ABLE TO SHIP SOME PRODUCTS TO OTHER COUNTRIES,BUT PLEASE SEND AN EMAIL INQUIRY BEFORE MAKING A PURCHASE.

5) DO YOU SHIP TO P.O. BOXES OR MILITARY APO'S?

DISCOUNT PET SUPPLIES STORE CAN SHIP SOME PRODUCTS TO P.O BOXES OR APO'S.IF THERE IS A U.S. POST OFFICE SHIPPING CHOICE AVAILABLE IN THE LISTING THEN THIS OPTION IS AVAILABLE.

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